Terms and Conditions


The purpose of these General Conditions is to regulate the relationship relating to all transactions carried out in the virtual store that clients (hereinafter, the Clients) may carry out with:

  • Name / Company Name: DALLA HYPATIA, SOCIEDAD LIMITADA UNIPERSONAL (hereinafter, El Santo)
  • CIF : B42962928
  • Tax address : Roc Boronat 142 08018 Barcelona
  • Contact telephone number: 678 73 94 75
  • Email address: info@elsantostore.com


To use the purchase or subscription services of the Website, you must be of legal age.

The acquisition of the products must be made by activating the “PROCEED TO PAYMENT” button as well as the acceptance box of the General Conditions that appear at the footer of the purchase request, and express full acceptance of, among others. , each and every one of the General Conditions, as shown on the Website prior to the acquisition of the products, without the application of any new developments that may occur in the clauses of the General Conditions subsequently. In that case, you would be informed of any changes that may affect you.

From the moment of acceptance, the user acquires the status of Customer of El Santo as described in these General Conditions. Any product or service offered subsequently by El Santo must be the subject of a new contract. If the Client wishes to read the General Conditions more carefully, they can print on paper or save the document in electronic format.

Once expressly accepted these General Conditions, El Santo will send to the Client, justification of the contract made, with all its terms, via email, or certified mail with acknowledgment of receipt within 24 hours of the date of the contract. buys. El Santo informs you that it archives the electronic documents in which the purchases are formalized. In the event that the Client makes an error when sending the data, they may modify it by contacting us via email at info@elsantostore.com If the modified data refers to their postal address, through which delivery is determined in the post office corresponding to the address where the purchased product will be delivered, provided that the product has not been shipped, said shipment will be made to the new address indicated. Otherwise, the Customer must wait for the product to be sent to them again.

Some products may be subject to availability. In that case, the customer will be informed, giving the possibility of contracting a similar product, terminating the contract or receiving an alert when the product is back in stock.

  1. Prices

The prices applicable to each product are those indicated on the website on the date of the order, including all VAT (Value Added Tax). Likewise, the price of the product or subscription will be sent in the order confirmation along with these General Conditions.

The offers will be duly marked and identified as such, conveniently indicating the previous price and the offer price. El Santo reserves the right to make any modifications it deems appropriate on the website at any time and without prior notice, and may update products and services daily based on the market. Shipping costs are indicated on the website.

Additionally, the price associated with shipping costs will depend on both the delivery address and the shipping method selected. In this sense, the final price will appear at the time of selecting the delivery method and address.

For orders destined for Ceuta, Melilla and the Canary Islands, deliveries will be exempt from VAT without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of them:

.- Ceuta and Melilla: Tax on Production, Services and Imports (hereinafter, IPSI)

.- Canary Islands: General Indirect Canary Tax (hereinafter, IGIC)

In the case of orders with destinations other than those mentioned above, deliveries will also be exempt from VAT without prejudice to the application of the corresponding taxes and/or tariffs in accordance with current applicable regulations.

  1. Way to pay

Payment for any product will be made using any of the credit or debit cards indicated at the time of formalizing the purchase.

Payment by credit or debit card is made through the Stripe payment gateway that complies with PCI-DSS security measures.

If you have problems formalizing the payment by card, we recommend that you contact your bank to verify that your card allows you to make online purchases.

In the event that El Santo cannot make the payment for any reason, the contract will be considered not finalized and, therefore, the purchase will not be formalized.

  1. Delivery

Deliveries are sent to the address indicated by the Customer. Once the purchase payment has been received, El Santo will send the product. The total shipping amount and delivery date will vary depending on the shipping address:

Delivery times:

  • Peninsula and Balearic Islands: 30 days
  • Ceuta, Melilla and Canary Islands: 30 days
  • Other countries: 30 days

Shipping amounts:

  • Peninsula: €5
  • Ceuta, Melilla, Balearic Islands and Canary Islands: €5
  • Other countries: €20


El Santo guarantees the Client the possibility of canceling their order at any time and without any cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment. Otherwise, you must wait to receive the order to process your return. The Client will have a period of thirty business days from receipt of the purchase to terminate the contract.

This will not be applicable in cases of sales of objects that can be reproduced or copied immediately. The Client will communicate to El Santo within the stipulated period and by any means permitted by law, its desire to exercise the right to terminate the contract. The returned order must be delivered together with the withdrawal form (Annex to these General Conditions), the delivery note and, where applicable, an invoice issued by El Santo through the order processing agency of its choice, with the Client bearing the costs. of shipping necessary to make the return. The Customer may return any item purchased from El Santo as long as the products have not been opened or used and retain their original seal or packaging. If a product other than the one requested by the client is delivered by mistake by El Santo, the correct product will be delivered, picking up the first one, without any additional charge for the Client. If a product has arrived to the customer broken, damaged or in poor condition, El Santo will be responsible for collecting it from their home, replacing it with another in good condition, without additional charges.

In these cases, El Santo will refund the price paid by the Client within a period of no more than 15 days from receipt and through the means used to make the purchase.


For any claim or query you can contact El Santo by sending an email to info@elsantostore.com.


The language in which the contract between El Santo and the Client will be perfected is Spanish.


El Santo guarantees the quality of the service contracted through the website. All the rights that the Laws in force guarantee to consumers and users are guaranteed. Failure to comply with any of these General Conditions may result in the return of the products or the cancellation of the Services purchased by the Client.


The Client undertakes to make lawful use of the Services, without contravening current legislation, or harming the rights and interests of third parties. The Client guarantees the veracity and accuracy of the data provided when completing the contract forms, avoiding the cause of damages to El Santo as a result of their incorrectness. Failure to comply with any of these Conditions may result in the withdrawal or cancellation of the Services by El Santo without prior notice to the Client and without giving the right to any compensation.


The intellectual and industrial property rights over the works, brands, logos, and any other subject to protection, contained on the El Santo website correspond exclusively to El Santo or to third parties who have authorized their inclusion on the website. The unauthorized reproduction, distribution, commercialization or transformation of such works, brands, logos, etc. constitutes an infringement of the intellectual and industrial property rights of El Santo or the owner thereof, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights. Likewise, the information that the Client can access through the website may be protected by industrial, intellectual or other property rights. El Santo will not be responsible in any case and under any circumstances for infringements of such rights that you may commit as a user.


El Santo will respond to the Client for any lack of conformity manifested by deliveries within a period of two years, as established by current regulations. Any damage caused by use or improper use, as well as in general all those excluded by current legislation, are excluded from the guarantee provided.


The relationship between El Santo and the Client will be governed by current Spanish regulations and any controversy will be submitted to the Courts and Tribunals of the city of Barcelona. El Santo will pursue non-compliance with these General Conditions as well as any improper use of the website by exercising all civil and criminal actions that may correspond to it and are legally available.



  • For the attention of (here the name of the business owner, his full address and, if available, his fax number and email address must be inserted):
  • I/we hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)
  • Ordered on/received on (*)
  • Name of the consumer and user or consumers and users
  • Address of the consumer and user or consumers and users
  • Signature of the consumer and user or of the consumers and users (only if this form is presented on paper)
  • Date:

(*) Delete as appropriate.


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